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Refund Policy

At Devinci Labs, we are committed to providing our customers with high-quality software products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

Software Products

  1. Digital Products (Software Licenses):
    • For Software Products, refund requests must be made within 30 days of the purchase date.
    • For Devincipedia Reseller program, refund request must be made within 5 days of the purchase date.
    • To be eligible for a refund, you must provide proof of purchase (e.g., order number, purchase confirmation email).
    • Refunds will not be granted if the software has been activated, installed, or used beyond a trial period (if applicable).
  2. Subscription Services:
    • Refund requests for subscription services (e.g., monthly or annual subscriptions) must be made within 14 days of the initial purchase or renewal date.
    • Refunds are only available for the most recent billing cycle.
    • No refunds will be issued for previously billed cycles or partial months.

Professional Services

  1. Consulting and Support Services:
    • Refund requests must be made within 7 days of the service delivery date.
    • Refunds will be considered on a case-by-case basis, depending on the nature and scope of the services provided.
    • A detailed explanation of the reason for the refund request must be submitted.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to our customer support team at [support email address] with the subject line “Refund Request.”
  2. Provide Details: Include your order number, date of purchase, and a detailed explanation of why you are requesting a refund.
  3. Processing Time: Our team will review your request and respond within 5-7 business days.

3. Refund Approval and Processing

  • If your refund is approved, we will initiate a refund to your original method of payment.
  • Refunds will be processed within 10-14 business days of approval.
  • You will receive an email confirmation once the refund has been processed.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom-developed software or bespoke solutions.
  • Services that have been fully performed or delivered.
  • Maintenance and support contracts beyond the initial 14-day refund period.
  • Fees for training sessions or workshops that have been attended or accessed.

5. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us:

  • Email: contact@devincilabs.com
  • Phone: +44 7936 715944
  • Mailing Address: UNIT 7 INITIAL BUSINESS CENTRE WILSON BUSINESS PARK MANCHESTER UNITED KINGDOM M40 8WN

We value your business and appreciate your understanding. Our goal is to ensure your complete satisfaction with our products and services.

Devinci Labs
Committed to Excellence in Software Solutions